MedServ Panama S.A. - Medical Billing Services

No matter where you live, dealing with medical insurance can be confusing and frustrating. This is even more true for the English speaking expatriate community in Panama who often bring a mixed bag of health and medical insurance coverages with them from the United States, Canada, or Europe when the move here to either work or retire. Medserve Panama S.A. is a service provider that helps coordinate between patients, health care providers such as doctors, pharmacies, hospitals, and laboratories, and insurance companies. We are process facilitators who help improve channels of communication and understanding through all steps of filing a claim for payment. If you have any medical insurance coverage from almost any source, we can help you find good and highly qualified bilingual physicians who will accept your insurance. We help doctors and other providers to coordinate with insurance companies to ensure prompt and proper payment of claims. And, we work with the insurance companies to ensure they receive all of the correct documentation and paperwork required to pay claims. If you are spending any significant amount of time in Panama, we can handle these processes for you, assist in reducing your levels of frustration and stress, increase your levels of understanding, and hopefully improve your quality of life. (more)

MEDSERV Panama, S.A., a company committed to provide Quality Health care Solutions for Retirees and their families residing in the Republic of Panama. We are a team of highly trained professional service and insurance claim processing specialists. We work to facilitate the medical claims process between retirees, medical providers, and the medical billing channels. Our goal is to help all of the participants in the process manage their health care medical insurance and benefit claims with honesty and integrity.


CHAMPVA Is the medical health care benefit provided to military veterans with service-related medical issues. MEDSERVE S.A. can help you with the claims process for CHAMPVA.

Retiree Assistance: We provide a health care provider finder service at no cost to the patient. We know which doctors in Panama are board certified, bilingual, and who have experience and training in the United States. We are your resource for finding doctors, hospitals and other health professionals that participate in your insurance plans such as TRICARE, Veterans Foreign Medical Program, CHAMPVA, Blue Cross Federal Employee, CIGNA, Alianz, AXA and others. Physicians speak English, have had formal and continuing Training in the United States, and most have experience working as civilian health care providers in Military Treatment Facilities.


The Foreign Medical Program (FMP): A program established by the Office of Veterans Affairs to provide health care benefits to U.S. veterans with VA-rated service-connected conditions who are residing or traveling abroad. Under FMP the VA can assume payment responsibility for certain necessary medical services associated with the treatment of those service-connected conditions.

Program Integrity: We provide you with information regarding your health care plan obtained directly through the source. We can help you keep track of things like deductibles, co-payments, and your history of medical claims and payments. Furthermore, we will assist you with information to contact pay or benefits agencies such as social security etc. Most importantly we understand there are possibilities for fraud or questionable filing practices and abuse. Our primary focus is to protect your benefits and to help you interact with the medical insurance and benefit programs with honesty and integrity.


Federal Employee Program: The Blue Cross and Blue Shield Government-wide Service Benefit Plan, also known as the Federal Employee Program (FEP), has been part of the Federal Employees Health Benefits Program (FEHBP) since its inception in 1960. FEP covers roughly 4.5 million federal employees, retirees and their families.

Provider Assistance: We help medical provider, doctors, pharmacies, and hospitals gain access to TRICARE 4 U, to ensure transparency in accounting. Provider or his administrative staff can check status of claims as needed as well as beneficiary eligibility.


CIGNA Business Travel: "As an Accident provider for more than 50 years, CIGNA can take on many risks other provides can't or won't in the business travel arena – and we do so at a more competitive price. Our willingness to take on risk is based on solid underwriting, sustainable earnings, financial stability and reinsurance buying power."

Pre-Approval: We can help you through the process of requesting and obtaining pre-approval for treatment when necessary for insurance programs such as Blue Cross and Blue Shield. In addition we can provide advice on diverse health care programs and coverage. We will review your claims for correct and up to date coding and up to date pricing information, follow-up on overdue claims if there is some kind of a payment issue from the insurance provider, provide a Medical Narrative Translation (at no additional cost to the provider), provide account status updates. (claims paid versus outstanding). In short, we help you manage the claims process all the way through.


Tricare Overseas: There have been some problems and abuse of the Tricare medical benefits program in Panama in recent years. There are currently more than 1,400 military retirees living in Panama who are actively using their Tricare benefits and filing claims for more than 5,000 total beneficiaries and covered family members. We can help you protect this valuable medical benefit you have earned through your military service from potential fraud or abuse through increased monitoring and enhanced management.

Deductibles and Co-Pays: We know and understand the requirements for deductibles and co-pays, and we will help you keep track of and manage your payments. For health care providers we will facilitate the communications process to help identify payment responsibilities.

Summary: We can help you obtain quality medical care in Panama no matter what kind of health care insurance coverage you have. We understand and have dealt extensively with all of the most important health care insurance providers. We know the best doctors practicing medicine in Panama in every field and specialty, and will help you select the best practitioner for your medical needs. We know the hospitals and pharmacies, and can help you avoid potential problems and pitfalls in the medical claims filing system. And the best part is that we provide these services at no cost to the patients. Let Medserve S.A. help you in Panama.

Contact Information:

• Nadine S. Kellys de Cruz
• M.A. Health Services Administration
• USAF MSgt Ret.
• MedServe Panama S.A.
• Telephone: +011 (507) 223-1418
• Fax: +011 (507) 223-1431