Cable Onda Customer Service in David - It Sucks There, Too... (Surprised?)
Thursday, February 19 2009 @ 09:14 AM EST
Contributed by: Don Winner
By DON WINNER for Panama-Guide.com - Received this morning via email: "Dear Don, After reading your article, a year of being posted, I finally came out with the answer why we, all Cable Onda customers have to sit down for hours before being attended: MSN Messenger. I live in David, Chiriqui (I still do not know what in the hell I was thinking of when I moved in here), and I transferred services from Panama City to this "city". Went to Cable Onda Office, guess what? 15 people waiting and just one rep. attending. Awesome! Got to sit right by the entrance, yet there's a gap that allows you to see the reps computer, in such a limited way yet I could see what was going on. I was seeing these old lady sitting in front of the customer perhaps wondering why is it taking so long for just a 5 min. question (she needed to change addresses for her service). Then I saw a MSN Messenger window popping up...and another..and another...well those 5 minutes for the old lady became half an hour." (more)
"Finally, after half an hour, old lady goes on her own...NEXT! another customer, a local...same thing....MSN Messenger windows popping up.
Guess what? 15 folks waiting in line...I was number 16. Finally, It was my turn: "Oh, I regret to inform you we do not service your residence area...yet"...Half an hour later..."Oh, let me call to ask if they service your area" They did service my area.
Last week I went to the sales booth to request service for a housing complex a Canadian developer owns and asked me to see if I could have that done since he went over for 3 times now and they gave him a different song and dance excuse for not putting service into 21 new houses. The sales agent told me (in verbatim) "I will personally call you Monday (this week) to give you the specifics of what we offer to your request" I have not received a damn call.
A good friend of mines who has cable onda wants to move out to a new place next week, on Feb 25. I went to the office last week in order to do the arrangement "on a timely manner", to avoid more aggravation than the pile up of sh*t I have had from these people since day one. Guess what? Carnival weekend is this weekend, up until Tuesday the 24th. I told them to have services transferred on the 25th. "Oh I'm sorry but the technicians aren't available for the 25th and cable onda will resume activities on the 26th".
Does the word "EXTREME HANGOVER FROM CARNIVALS" ring a bell to you?
I have more experiencies to share about just let me know. By the way, nice site! Cheers, Gonzalo"
Disconnect MSN: OK, so if I gave a flying crap about the future of the Cable Onda company and their customer service department, the first recommendation I would make, besides firing the entire staff and starting over from scratch, would be to block or disable MSN Messenger on all computers. These goof balls only survive as a company because they have a monopoly. One day soon someone with a clue is going to enter this market and offer some actual competition, and they are going to kick the living daylights out of Cable Onda. Whatever, no matter. I am now happily surfing the Internet with my blazingly fast connection from www.paNetma.com, and I could not be happier. I guess I should get a phone in my office, though... Thanks for the writeup on the situation in David. Good stuff...
Copyright 2008 by Don Winner for Panama-Guide.com. Go ahead and use whatever you like as long as you credit the source. Salud.