An APP will be launched for the 311 system

Thursday, May 02 2013 @ 07:03 PM UTC

Contributed by: Anonymous

The National Authority for Government Innovation (AIG) reported on Thursday, April 2nd, they will soon launch a new mobile application (APP) to support the services provided by the Center of Citizen Services (311) so that citizens can report from their mobile phones damages to infrastructure in their communities.

Rodolfo Caballero, director of 311, said they are will launch a mobile phone application to allow users to report damages and make suggestions, send photos of the reported events and locate with the assistance of geospatial systems the exact site they are reporting.

This application, according to Caballero, will be of great help to many institutions because it will help the staff of the Institute of National Aqueducts and Sewers (IDAAN), to better determine where to focus their efforts in order to improve service for citizens, particularly when there is leakage caused by flaws in the distribution networks.

Starting today, complaints regarding the quality of service in the Social Security Fund will also be received on the line 311 and he also reminded the users that they can file their complaints regarding public transportation in the city by dialing 311 from the Center of Citizen Services.

According to AIG, 97% of the 190 000 cases documented through the 311 line, have been resolved.(La Estrella)

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