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Sunday, May 19 2019 @ 10:20 AM UTC

The 311 Launched Its Mobile Application

Internet & TechnologyThe 311 Citizen Service Center, from the National Authority for Government Innovation (AIG), officially launched the campaign "I am an Active Citizen, Mobilize your City with the 311 Mobile APP," which aims to inform all the country about the operation of the new app to report citizen complaints so these can be addressed by government entities.

This new system allows citizens to report their complaints in less than 30 seconds, by providing the pictures of the situation reported and in the case of some phones, the geo-spatial coordinates to determine the exact location of where the reported situation is located.

The general administrator of the AIG, Eduardo E. Jaén, said "with this application, Panama becomes the pioneer in the use of a mobile app for the service of the city in Latin America, getting the citizens closer to the government, one of the goals of the Martinelli administration."

Meanwhile, Rodolfo Caballero, director of 311, said "through the 311 Mobile App the citizens can send photos, videos, voice messages, and also receive notifications about different activities offered by public entities for the benefit of Panamanians."

To download the app to your cell phone, citizens only have to access the website and then register your name and email to start receiving notifications and report their cases, said Caballero, who also said they have received over 3 million calls and have resolved 94% of the reported cases for 4 years.

"With the 311 the citizen now has a single channel of communication so their complaints are answered immediately by the relevant authorities, and it is available 24 hours and 7 days a week," and also said that with this new application they can give faster results to all Panamanians.

Meanwhile, Jose Marante, general manager of Microsoft in Panama, said "we are very pleased that an application as important as the 311, which shortens the distance between the government and citizens, is now available for the Windows Phone platform. The proliferation of mobile devices and their connectivity with the cloud computing system is a great opportunity for the national government to deliver more services more quickly and efficiently to the citizens, businesses and the government itself, in order to reach their full potential through this new era of innovation." (Critica)

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